There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things – critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success. Seven of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training.
- Know your own team member roles and responsibilities.
- Understand ways to be an effective team member.
- Know how it feels to experience change and know your level of change tolerance.
- Understand ways to be flexible in times of change.
- Know what a problem is and ways to approach problem solving.
- Recognise the self-fulfilling prophecy and its relevance to their work.
- Appreciate the variety of behaviours that characterise resourcefulness in the workplace.
- Identify tips to giving and receiving feedback.
- Realise the uses of feedback to increase their strengths as leaders in the workplace.
- Recognise self-confident behaviours in the workplace.
- Utilise a three-step process to building your own self-confidence.
- Apply a number of group methods for creative thinking.
- Recount the history of social and emotional intelligence theory.
- Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.